SUNY Broome Community College provides Wi-Fi Internet service for all Students, Faculty and Staff. This should not be confused with Cellular wireless services provided by Verizon, AT&T, etc., which the college does not provide, operate, or support.
The campus Wi-Fi network is primarily for supporting teaching and learning, and any other usage is provided, if not fully supported.
Our secure Wi-Fi encrypted network requires you to use your network username and password to connect. Your device must be using Windows 7 Service Pack 1, Windows 8.1 or Windows 10. For smart devices, the latest IOS and Android should be used.
Since the campus operates a highly secure encrypted network it does not function like a home network or “open” network such as Starbucks or McDonalds.
Before attempting to connect to the campus Wi-Fi, you should follow best practices.
- Have valid anti-virus and/or anti-malware software installed. All newer versions of Windows include Windows Defender anti-virus. Be sure it is installed and operating correctly.
- Have the latest Operating system patches and device drivers installed.
- Remove excessive Wi-Fi hotspot profiles from your device.
- It is best practice to operate your computer as a non administrative user for general use. This helps prevent infections, malicious behavior and Identity theft.
- Avoid free “hotspot” Wi-Fi. They are often not secure and can subject your device to intrusion/infection and Identity theft.
Student Village Wireless Support
- The Student Village Wi-Fi and internet are managed by Converge One – For questions or problems please contact Coverage One’s Support desk at +1 (844) 886-8803.
- How to find the MAC address on popular gaming consoles (pdf)
Some issues that may affect your connections/performance on campus Wi-Fi
Most of the internal building spaces on campus are covered with Wi-Fi but not all areas. Though limited, Wi-Fi can be found outside, such as in the parking lot #1.
Some areas during certain times of the day may be saturated with Wi-Fi clients causing slow performance.
Interference of the Radio Frequency (RF) bands is caused by desktop printers broadcasting wireless signals, microwave ovens, digital cordless phones, blue-tooth enabled devices, personal hot spots and rogue access points operated outside of the campus provided Wi-Fi network.
Some buildings on campus have very poor Radio Frequency characteristics and as a result Wi-Fi services can be spotty. These buildings include Applied Technology, Wales, Old Science Building among others.
Personally owned devices can be troublesome on Wi-Fi networks due to Malware, Viruses, outdated network card drivers, outdated wireless network cards, blue-tooth devices, Operating System out of date with patches, or certain applications that are installed on the device.
Access points may at times be saturated by high utilization applications such as Netflix, video streaming, Instagram, Facebook, Snapchat and gaming.
After following these instructions, if you are still unable to connect to the campus wifi (SUNYBroomeConnect), you may call 778-5789