Student Accounts

The Student Accounts Office will be working remotely between the hours of 8:00 am and 5:00 pm starting March 20th. Though our Office will be remote, we are still available to assist you.

Email us at: stuaccounts@sunybroome.edu. Please send us your Name, Student ID and Question and we will respond to you.

Your Account Information is available 24/7 at http://mycollege.sunybroome.edu

The Student Accounts Office will assist you through financial issues related to residency status, tuition, fees, financial aid disbursements or loan disbursements. If you have any questions regarding your tuition bill and related charges, please contact us and we will do our best to clarify them.

In the interest of protecting your privacy (and under federal law), we will ask for picture identification whenever we are answering a question about or imparting personal financial information contained on your account.

Payment Due Dates

Tuition and fees are payable at the Student Accounts Office according to a payment schedule released by the College for each semester published in the student portal. The College cancels schedules for non-payment prior to the Fall, Spring, Summer and Winter semesters. Students should not rely on their schedule being cancelled for non-payment if they have had a change in plans and will not be attending. Students must officially drop their course(s) prior to the start of the semester in order to avoid financial liability.

Account Information

Your account information is available 24/7 in your MyCollege portal (select “My Account Banner” or “View My Bill’.)

Financial Aid Disbursement

Financial Aid refunds will be released by approximately the end of week 6 of the semester assuming you have been attending classes. Please note that New York State Tuition Assistance is not available until after certification and 10 week attendance.

Following Financial Aid’s completion of the disbursement process, Student Accounts reviews students for credit balances and enters refunds where applicable. The refunds are processed weekly in compliance with 34 CFR 668.164 (e)(1).

Book Vouchers

For the Fall and Spring semesters, an electronic voucher will be available at the college bookstore. In compliance with Federal guidance book voucher amounts are based on cost of attendance and PELL and loan funds available after tuition and fees, and housing and meal plan if applicable, are paid.

Electronic Refund Delivery

SUNY Broome partners with BankMobile for the electronic delivery of funds to its students. New matriculated students will receive a refund selection kit in the mail after registering for classes. For more information visit BankMobile Refund Choices.

BankMobile and SUNY Broome Community College comply with the U.S. Department of Education’s Cash Management regulations. Find out more information about our partnership with BankMobile.

Student Accounts FAQ

What does the Student Accounts Office do?

The student Accounts Office is responsible for Tuition Bills, payment of tuition bills, residency certificates, financial aid disbursements, refunds, and the collection of delinquent accounts.

How do I view my bill online?

Log into MyCollege.sunybroome.edu
Select ‘View My Bill’ from the Launchpad

Why do I have to turn in a residency certificate?

SUNY Broome (and all other NYS Community Colleges) is a county sponsored institution (NYS Education Law Article 126).This means that the cost of your education is funded in three parts:

Tuition paid by the student
State Aid
County Sponsorship

The certificate of residency is the method established by New York State for the college to bill counties. Think of the certificate like a coupon. Without the certificate you pay more in tuition but you save when you turn it in!

Without a certificate the county will not pay its portion of your education costs and it remains your financial responsibility. While there are other documents that demonstrate you are a resident, the certificate is the ONLY document that will permit you to benefit from in state tuition rates.

Find out more information about residency requirements, as well as applications and instructions for specific counties.

Do I have to submit a residency certificate every semester?

Typically a certificate is required once each academic year. So if you submit a certificate for the fall semester you will not be required to submit one until the following fall. Sometimes a county will issue a certificate for one semester only. Each county handles certificates in its own way so if you are in doubt it is best to ask.

If I drop classes will I still receive financial aid?

Dropping classes or not attending classes will impact your financial aid. You should consult your advisor and/or financial aid if you are considering dropping a class.

Why didn’t I get all my money back when I dropped my classes?

A full refund is available only before the start of the semester. You can drop your classes online BEFORE the semester begins. Once the semester starts, to be eligible for a refund you must officially withdraw from your classes. This means completing a written withdrawal in the Registrar’s Office. After the semester begins, fees are no longer refundable and tuition is refunded according to the NYS Community College Refund policy.

If a student doesn’t attend 1 class, why do they still owe?

Non-attendance does not alleviate your financial obligation. You must officially withdraw from classes PRIOR to the start of the semester in order to avoid owing money to the College.

I have a balance and I don’t know why. What should I do?

If you have a balance, communication is the best plan! Contact the Student Accounts Office to review your account and set up a payment plan. When students fail to contact us and work out a payment arrangement the account is referred to an outside collection agency and collection costs are incurred.