The Student Accounts Office is here to help you!
You can reach us by phone at +1 (607) 778-5230 option 8
By Email at: firstname.lastname@example.org. Please send us your Name, Student ID, and Question.
Your Account Information is available 24/7 on MyCollege
The Student Accounts Office will assist you through financial issues related to residency status, tuition, fees, financial aid disbursements or loan disbursements. If you have any questions regarding your tuition bill and related charges, please contact us and we will do our best to clarify them.
In the interest of protecting your privacy (and under federal law), we will ask for picture identification whenever we are answering a question about or imparting personal financial information contained on your account.
Payment Due Dates
Tuition and fees are payable at the Student Accounts Office according to a payment schedule released by the College for each semester published in the student portal. The College cancels schedules for non-payment prior to the Fall, Spring, Summer and Winter semesters. Students should not rely on their schedule being cancelled for non-payment if they have had a change in plans and will not be attending. Students must officially drop their course(s) prior to the start of the semester in order to avoid financial liability.
Your account information is available 24/7 in your MyCollege portal (select “My Account Banner” or “View My Bill’.)
Financial Aid Disbursement
Financial Aid refunds will be released by approximately the end of week 6 of the semester assuming you have been attending classes. Please note that New York State Tuition Assistance is not available until after certification and 10 week attendance.
Following Financial Aid’s completion of the disbursement process, Student Accounts reviews students for credit balances and enters refunds where applicable. The refunds are processed weekly in compliance with 34 CFR 668.164 (e)(1).
For the Fall and Spring semesters, an electronic voucher will be available at the college bookstore. In compliance with Federal guidance book voucher amounts are based on cost of attendance and PELL and loan funds available after tuition and fees, and housing and meal plan if applicable, are paid.
Electronic Refund Delivery
SUNY Broome partners with BankMobile for the electronic delivery of funds to its students. New matriculated students will receive a refund selection kit in the mail after registering for classes. For more information visit BankMobile Refund Choices.
BankMobile and SUNY Broome Community College comply with the U.S. Department of Education’s Cash Management regulations. Find out more information about our partnership with BankMobile.
Student Accounts FAQ
What does the Student Accounts Office do?
How do I view my bill online?
- Log into MyCollege
- Select ‘View My Bill’ from the Launchpad
Why do I have to turn in a residency certificate?
SUNY Broome (and all other NYS Community Colleges) is a county sponsored institution (NYS Education Law Article 126).This means that the cost of your education is funded in three parts:
- Tuition paid by the student
- State Aid
- County Sponsorship
The certificate of residency is the method established by New York State for the college to bill counties. Think of the certificate like a coupon. Without the certificate you pay more in tuition but you save when you turn it in!
Without a certificate the county will not pay its portion of your education costs and it remains your financial responsibility. While there are other documents that demonstrate you are a resident, the certificate is the ONLY document that will permit you to benefit from in state tuition rates.