- Be sure you are connecting to the correct Wi-Fi network. All Faculty Students and Staff should be using the SUNYBroomeConnect network.
- Verify you are using the correct username/password. This is the same as what you use to log on to a campus computer and MyCollege.
- Completely shutdown and reboot your device.
- Verify you have proper anti-virus and anti-malware software installed on your device and that it is active and updated. Most Windows computers now include Windows Defender, a free anti-virus/anti-malware application.
- Verify you have the latest operating system patches and hardware device drivers installed.
- Remove all existing Wi-Fi profiles including SUNYBroomeConnect and then reboot. With some operating systems this is referred to as “Forget” this network.
- Move to another location with a better signal, less traffic or less interference.
- Sleeping or Hibernating Laptops have issues with reconnecting to Wi-Fi networks when brought back from sleep or hibernation. Reboot your device if this issue occurs.
- Some Windows devices will not accept the security certificate provided by the campus Wi-Fi network. Please follow the instructions to manually create the wireless network: www2.sunybroome.edu/its/wp-content/uploads/sites/28/2017/08/WPA2-Manual-Connection-Instructions-for-Laptops-Running-Windows-7-ITS.pdf
- A limited number of Windows 10 computers will not communicate securely with the campus Wi-Fi network. Please follow the instructions for Windows 10 Wireless connection Issue (pdf).
- If you are unable to connect to SUNYBroomeConnect after following these best practice/troubleshooting suggestions, then please try the SBCCGuest network by entering an email address. * Note that this network has limited services.
- SUNY Broome Community College
PO Box 1017
Binghamton, New York 13902 - Campus Map/Parking
- 607-778-5000
- Contact Us
